Refund policy

VPC Store Policies

Virtual Perfection Cowboy — Shipping, Returns & Order Issues

These policies apply to all print-on-demand merch (apparel, swimwear, prints, accessories) sold through the VPC Shopify store and fulfilled by Printful. Loop Talismans and other handmade, one-of-a-kind pieces are covered separately at the bottom — those are final sale.

Shipping Policy

All VPC merch is printed and shipped on demand — nothing sits in a warehouse waiting for you, which means your order is made specifically when you hit "buy."

Production & shipping times

  • Production typically takes 2–7 business days depending on the item.
  • Shipping times vary by product and destination and are shown at checkout.
  • You'll get a shipping confirmation email with tracking as soon as your order leaves the print facility.

Double-check your address Since every order is made to order, we can't reroute a package once it's shipped. Please make sure your shipping address is complete and correct at checkout — including apartment/unit numbers and a ZIP code that matches your city. USPS ZIP code lookup is a good way to confirm before you submit your order.

Delays Occasionally shipping takes longer than the estimate due to high order volume, customs processing, or carrier delays. If your order is running behind, check your tracking link first — if there's been no movement for a while, reach out to us and we'll look into it.

Returns & Order Issues

Because every piece is made specifically for you, we can't accept standard "I changed my mind" returns the way a store selling pre-made inventory can — but if something is genuinely wrong with your order, we've got you covered.

VPC merch is printed and fulfilled by Printful, our production partner, so resolving an issue means we coordinate with them behind the scenes — that's why we ask for photos and a bit of detail up front, so we can move fast on your behalf. You'll get a confirmation email as soon as we've received your request, and we aim to reply to every return/replacement inquiry within 24 hours.

Quick reference:

  • Return window: 30 days from delivery (or from estimated delivery date for lost packages)
  • Eligible for free replacement: damaged, misprinted, or mislabeled items; wrong item/design/color sent; confirmed lost-in-transit orders
  • Not eligible for refund/return: buyer's remorse, wrong size ordered, items without photo documentation of the issue

1. Order returned to sender

If a carrier can't deliver your package — wrong address, unclaimed at a pickup point, refused at delivery — it gets sent back to our facility, where it's held for 30 days at no charge.

What happens: We'll email you to confirm your correct shipping address. Reshipping: Once your address is confirmed, we're happy to send your order back out. Since our fulfillment partner charges us for every reshipment, reshipping costs are the customer's responsibility in these cases. Unclaimed orders not reshipped within 30 days are donated to charity.

2. Item arrived damaged or mislabeled

Every order goes through quality control before it ships, but mistakes can slip through or happen in transit.

What to do: Email us within 30 days of delivery with a clear description of the issue and a couple of photos showing the damage or mislabeling. What we'll do: Once confirmed, we'll send a free replacement — no cost to you.

3. Wrong item, design, or color received

If a fulfillment mix-up means you got the wrong product entirely, this is on us to fix.

What to do: Email us within 30 days of delivery with photos of what you received. What we'll do: We'll process a free replacement once confirmed.

4. Order lost in transit

All orders ship with tracking, though update frequency can vary by carrier.

If tracking shows no movement for an extended period: Let us know no later than 30 days after the estimated delivery date, and we'll look into it. If it's confirmed lost, we'll send a replacement at no charge.

If tracking shows "delivered" but you don't have it: Please check with neighbors, household members, or your local post office first — carriers occasionally mark packages delivered a day or two early, or they end up with a neighbor. Replacements for packages marked delivered are handled case by case and aren't automatically covered.

5. Wrong size ordered

Since every item is made to order, a size exchange means producing an entirely new piece. We're not able to offer exchanges or refunds for sizing — we'd encourage checking each product's size chart closely before ordering. Every product page includes a full size chart and fit notes to help you choose correctly the first time.

6. Buyer's remorse

If you simply changed your mind or the piece isn't quite what you pictured, we're not able to offer a refund — since it was custom-printed specifically for your order, it can't be restocked or resold.

Loop Talismans & Handmade / Limited-Edition Pieces

Loop Talismans and other handcrafted, one-of-a-kind VPC pieces are made individually by hand, not through print-on-demand. All sales on these items are final — no returns, exchanges, or refunds, given their handmade and one-of-a-kind nature.

If your Talisman arrives damaged in transit, please email us within 30 days of delivery with photos of the damage and its packaging, and we'll work with you on a resolution.

Questions About Your Order

If any of the above doesn't quite cover your situation, just reach out — email virtualperfectioncowboy@gmail.com with your order number and we'll sort it out.

Adapted from Printful's recommended store policy guidance for the VPC Shopify store.